Contact Us
Contact our service for account, billing, privacy, and technical support.
Last updated: 2026-10-13
Support Channels
Email us at support@nanobanana21pro.com for account, billing, privacy, and technical support.
Contact us through support tickets and include your account and issue details.
What to Include
- Account help: your account email and a description of the issue. Never send your password or full payment card number.
- Billing or refunds: your order number, invoice number, charge date, and the reason for the request.
- Generation issues: the local task ID, approximate time, model, and a screenshot if available. Do not resend sensitive prompts unless necessary.
- Privacy requests: state whether you want to access, correct, export, or delete personal data and provide enough information for identity verification.
- Copyright or abuse reports: identify the content, explain your rights or concern, and provide a way for us to follow up.
Signed-in users may also open a support ticket, which keeps account and technical information together.
Response Times
We aim to acknowledge messages within 2 business days. Billing, privacy, security, and abuse reports may require additional verification and normally receive a substantive response within 5 business days. These are service targets, not guaranteed deadlines.
Security
Do not email passwords, authentication codes, secret API keys, private keys, or full card details. our service support will never ask for your password.